All information collected by thesmockingbird.com is used for internal purposes only. We will not sell, publish or transfer any personal information or e-mail addresses to anyone for any reason.
This web site may contain links to other sites. Please be aware that we THESMOCKINGBIRD.COM are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that collects personally identifiable information. This privacy statement applies solely to information collected by this Web site.
If a user wishes to subscribe to our newsletter, we ask for contact information such as name and email address.
Notification of Changes
A cookie is a piece of data stored on the user’s hard drive containing information about the user. Usage of a cookie is in no way linked to any personally identifiable information while on our site. Once the user closes their browser, the cookie simply terminates. For instance, by setting a cookie on our site, the user would not have to log in a password more than once, thereby saving time while on our site. If a user rejects the cookie, they may still use our site. The only drawback to this is that the user will be limited in some areas of our site. For example, the user will not be able to participate in any of our sweepstakes, contests or monthly drawings that could take place. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site.
Surveys & Contests
From time-to-time our site might request information from users via surveys or contests. Participation in these surveys or contests is completely voluntary and the user therefore has a choice whether or not to disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, age level). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.
If a user elects to use our referral service for informing a friend about our site, we ask them for the friend’s name and email address. THESMOCKINGBIRD.COM will automatically send the friend a one-time email inviting them to visit the site. THESMOCKINGBIRD.COM stores this information for the sole purpose of sending this one-time email. The friend may contact THESMOCKINGBIRD.COM at http://www.thesmockingbird.com to request the removal of this information from our database.
We regularly mail and email our customers about products, services, special deals, and classes. Out of respect for the privacy of our users we present the option to not receive these types of communications. Please see our choice and opt-out below.
Site and Service Updates
We also might send the user site and service announcement updates. Members are not able to un-subscribe from service announcements, which contain important information about the service. We communicate with the user to provide requested services and in regards to issues relating to their account via email or phone.
Correction/Updating Personal Information:
If a user’s personally identifiable information changes (such as your zip code), or if a user no longer desires our service, we will endeavor to provide a way to correct, update or remove that user’s personal data provided to us. This can usually be done by emailing our Customer Support at firstname.lastname@example.org.
Users who no longer wish to receive our mailings or emails may opt-out of receiving these communications by replying to unsubscribe in the subject line in the email or email us at email@example.com.
Users of our site are always notified when their information is being collected by any outside parties. We do this so our users can make an informed choice as to whether they should proceed with services that require an outside party, or not.
We make every effort to ship your order as quickly as possible. Please allow four (4) to seven (7) business days for delivery of in-stock items. Items ordered together are not necessarily shipped together. We will notify you if any item cannot be shipped within 30 days.
All items will be shipped via USPS priority mail or UPS depending upon the order. If you have special shipping instructions or questions about your order, please email us at firstname.lastname@example.org.
If you choose to pay by check/money order, please send your check/money order with order number to The Smocking Bird 2831 Linden Avenue Birmingham, AL 35209. Orders will not be shipped until check/money order is received and cleared.
Returns & Exchanges
Custom cut items are not returnable unless flawed or a shipping error was made.
Custom made clothing can not be returned.
Fabric, lace, ribbon, rick-rack, piping and any other merchandise cut and sold by the yard can not be returned except in the event of defective goods or a shipping error.
Patterns and plates are not returnable.
All other returns must be made within 10 business days for store credit only. All merchandise must be returned in original condition.
Shipping charges are nonrefundable.
*Please note that as the best effort is made to have quality images of fabric, etc. online, sometimes colors, and designs may look different online as in person. The Smocking Bird is not responsible for these discrepancies. If you have any questions about a particular item, please call 205-879-7662 and we will do our best to help you.
IMPORTANT! When ordering fabric please note: If you type in any quantity that is not in 1/4 yard or whole yard increments, when we cut your fabric we will round down to the nearest 1/4 yard. Your final price will be calculated by the quantity you enter. We apologize for any inconvenience this may cause you.
For Example: If you order 1.4 yards of fabric, you will receive 1.25 yards of fabric. You will be charged for 1.4 yards.
If you are unsure of the amount you need please email us at email@example.com.